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Thank you for Shopping Bae Coll! XO BAE COLLECTION

FAQ

Frequently asked Questions

Hi! We can't always answer all questions via Instagram or social media individually however you can gain an answer from our FAQ. If you do not find an answer to your question please feel free to email customerservice@baecollection.net. Please allow 1-3 business days for a response if not respond immediately.

1. How long does shipping take?

Our shipping varies depending on the process time, current work load and your shipping address. After you place your order, it goes into the processing period which usually takes between 1-3 business days (does not include weekends) once your order is done processing then it is ready for shipping. For Standard Shipping it usually takes 5-7 business days ( your location plays a big factor in shipping arrival) and for Priority Shipping it takes about 2-3 business days, again it depends on your location. If you would like more of an estimate from your location, feel free to contact your nearest USPS location for more accurate dates. We ship out of Southern California. 

2. I never received my package, what happened?

Once an item is shipped it will automatically send a tracking number with the shipping confirmation email. When you receive a tracking number this means it is now in the hands of USPS, and we are no longer responsible for your package. Although USPS is a very reliable mailing source, they sometimes do make mistakes and may take longer than what is expected, please understand when this happens it is out of our control. We can not refund you for lost packages. If you need further discuss any shipping problems after you have received your tracking number, we would suggest to contact your local USPS and with your tracking number they can let you know exactly where and what is going on with your package. This is very rare but it can happen and we want to make sure you know the proper steps to take action. 

3. When do you restock on certain items?

Restock on items vary, it always depends if the style is available from our vendor and the current demand of the product. If an item becomes out of stock very quickly after being released, we will most likely restock within a week, but again isn't always promised. We always update on our instagram about restocks, so make sure to follow us on social media and stay updated. 

4. I bought something in promotion or using a code, Can I still exchange my items?

We do offer a lot of special offers, sales and free shipping on specific items, so because of that ALL Sale/ Promotions are Final Sale.

No Exceptions. 

5. What are your exchange policies for Bae Collection Boutique?

We offer store credit on all purchases made at retail price. Orders purchased on promotions or with the use of promotion codes are FINAL SALE, NO EXCEPTIONS. If the item purchased at retail price can be returned for a store credit as long as the item is unworn. Please note that a fragrance scent on the item will be considered used, no exceptions. Please refer our RETURN POLICY  for more in depth of the policy and full information.

6. I received my order and my item is damaged, Can I get another item?

Yes, if your item arrived defective you have 3 business days from when the tracking shows "delivered" to contact us and inform us about the defect, please make sure to email us customerservice@baecollection.net, a DM is not considered a contact because it is always flooded with tons of questions, we will not be able to get to it in time. We want to make sure you always have your item in great condition so please make sure to contact us within that time frame. Any days after that we will not be considered for an exchange.

7. The item broke on me while I was wearing it, can i get a refund?

We know this can be very disappointing and we do apologize if this happens, however we do not manufacture our items and we do not have any control over this, therefore Bae Collection isn't responsible for damages that happen after the items is used, We can not refund you for something that you broke or ripped after any wear and tear. No Exceptions. Thank you for understanding. 

8. What size do I get in this item? Can you suggest a size?

We understand that it may be hard to determine your size in each item, however each item is from different vendors and a lot of factors go in the sizing such as fabric, stretch and pattern, cut of the item. Unfortunately we can not recommend a size because we do not know your body type and the fit you would be comfortable with. However if something fits relatively smaller/bigger or true to size we do try to note that on the item description. Please Note: We are not responsible if an item does not fit the way it is expected, use your discretion. However we do offer store credit. Please see the Return Policy information page. 

9. Can I return a bodysuit? Can I return Swim Wear? Can I return Jewelry/ Accessories?

No, All bodysuits, swimwear, jewelry and accessories are FINAL SALE at all times. For hygiene purpose, to protect you and other customers, we can not take back. Even if it is unworn. NO EXCEPTIONS. 

10. Where does my store credit go to? How can I access it?

All store credits are credited through your account that was made through BaeCollectionBoutique. 

11. I do not have an account, I used the Guest checkout, how can I access my store credit?

You do not need a account, you can go back to the original order using the same the email you used to checkout, to gain access to your store credit.

12. How will I know when my store credit for online processed?

Your online credit will be processed 1-2 business days after we have received your order back from the USPS. It is counted from the day the tracking show it was "picked up". You can always keep tracking by checking the tracking number you shipped it back to us with your Information. 

If you have any further questions please email us 

customerservice@baecollection.net